Booking Terms and Conditions
African Queen Adventures is a locally owned and operated, TALA Licensed, tour operator and is governed by the laws of the United Republic of Tanzania. Please read these Booking Terms and Conditions carefully as together they set out our respective obligations and form the basis of your contract with us.
In these Booking Terms and Conditions, “us” / “we” / “our” refers to African Queen Adventures and “you” / “your” / “travellers” refers to all persons on the booking.
To Make a Booking: To make a booking we require the full names and dates of birth of all travellers, a 25% non-refundable deposit (unless otherwise stated) and a signed copy of our Booking Terms and Conditions.
To Make a Flight Booking: To make a flight booking we require the full names and dates of birth of all travellers, a scanned copy of your passport and full payment. All flight bookings are instant purchase therefore we are not able to hold seats and cannot confirm the price until we have received your payment. For travellers making flight bookings we strongly recommend paying by credit card as your payment is received instantly. All flight bookings are non-changeable and non-refundable.
Prices: All prices quoted are in USD and subject to availability at the time of booking. The price is only guaranteed once full payment has been received by you. Price changes may occur by reasons outside our control which increase the cost of the product or service. Such factors include, but are not limited to, adverse currency fluctuations, fuel surcharges, Government fees and taxes. In the event of a price increase, we will notify you immediately and the additional monies will be added to your invoice and paid for by you.
Payments: To confirm your booking we require a 25% non-refundable deposit and full payment is due no later than 45 days prior to departure unless otherwise stated. Some services must be paid in full at the time of booking (including, but not limited to, flights). In the event your final payment is not received 45 days prior to departure some services may auto-cancel. We are subject to the booking terms and conditions of suppliers therefore if a service auto-cancels it may not be available to be reinstated at the same price, if at all. In the event a service is rebooked at a higher price, the additional monies will be added to your invoice and paid by you. For bookings made within 45 days of departure, full payment is required at the time of booking. For international clients; payments can be made by credit card or bank transfer and for local clients; payments can be made by credit card, bank transfer or cash in USD. These Booking Terms and Conditions are effective the moment we receive any payment from you, regardless of whether we have received your signed copy or not.
Amendments: Please notify us immediately, in writing, if you wish to amend your booking. In the event of an amendment, any additional fees or charges, in addition to any supplier fees incurred, will be added to your invoice and paid for by you. In the event the number of travellers decreases your booking will be recosted and we will notify you of the revised price and any additional monies will be added to your invoice and paid for by you.
Cancellations: Please notify us immediately, in writing, if you wish to cancel your booking. In the event of a cancellation, your deposit is non-refundable and where you have paid additional monies (including, but not limited to, flights) you may also incur supplier cancellation fees which can be up to 100% of the booking value regardless of whether travel has commenced. Where you seek a refund for which payment has been made to a supplier, we will not provide a refund to you until we receive the funds from that supplier. Where a refund is made to you, we reserve the right to charge you any credit card or bank transfer fees we incur in relation to the refund. If your booking is cancelled within 45 days of departure, no refund will be offered. Please notify us immediately if you require a letter to submit to your travel insurance company. Once we have received your written request, we will email you a cancellation letter within 72 hours.
Travel Insurance: Comprehensive travel insurance is compulsory for all of our safaris and treks and we recommend you speak to an insurer in your home country prior to travel. Prior to, or upon arrival, we will ask you for the following details in the event we need to contact your insurance company on your behalf: Insurer name, 24-hour emergency contact number and your policy number.
Health: You must ensure that you are aware of any health requirements, immunisations and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination certificates (including, but not limited to, Yellow Fever) may deny you entry into a country. We recommend that you consult with a doctor, travel medical service or specialist vaccination clinic in your home country prior to travel.
Passports: When travelling internationally, you are required to have a valid passport to show upon departure and arrival of your journey. Often this requires at least 6 months validity upon the day of your arrival and a minimum of two blank passport pages. Passports are the traveller’s responsibility and required for all international travel.
Visas: Subject to diplomatic relations, some countries will require you to obtain a visa in order to stay in their country. To find out if you require a visa for your international travel and how to apply for one, refer to the destination's consulate or embassy in your home country. Some countries enable tourists to obtain a visa at the point of entry but require a fee. Visas are the traveller’s responsibility and required for all international travel.
Special Requirements: Please notify us at the time of booking if you have any requests or requirements including, but not limited to, dietary, bedding configuration and disabled access.
Accuracy of Information: The descriptions, information and opinions given by us via our website, in an email or verbally in respect to day by day itineraries, national parks, animal sightings, accommodation, vehicles, driving times and distance, weather and security is given in good faith based on the latest information available to us. Every care has been take to ensure accurate, truthful and up-to-date information however we do not accept responsibility or liability for any errors or omissions caused by matters beyond our control. While it is our intention to adhere to the route described in your itinerary, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary to make alterations. Due to the regions we visit, travel can be unpredictable. In the event of a route change your Guide will converse with the office and any decision to alter your route will be final.
Complaints: Complaints must be reported to your Guide who will notify the office and we will do our best to resolve your problem immediately. If you remain dissatisfied, please call or email our office as soon as possible but not later than 7 days after the completion of your holiday with us so we may investigate the matter further. Liability for any complaints not notified in accordance with this procedure will not be accepted.
Privacy: We are committed to protecting your privacy and agree to handle your personal information with care and not to disclose to third parties except in instances where we book services on your behalf, including, but not limited to, airlines tickets.
Liability: We do not accept any liability for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
I, ______________________________, have carefully read, understood and agree to the Booking Terms and conditions set out by African Queen Adventures
Name (please print): ____________________________________________________________________